***This position requires you to reside within a commutable distance of zip code 76502 for the first 8 to 10 weeks of the onsite training period.***JOB SUMMARYThe Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed.ESSENTIAL FUNCTIONS OF THE ROLEUnder general supervision, communicates to Members and Providers policies, procedures and services of the Plan to ensure complete knowledge of the Plan. H
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