Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC IT Cloud Enterprise Collaboration Platform Operations
JOB SUMMARY Lead in the implementation and management of various technologies within the Microsoft 365 (M365) platform. Responsible for its design, installation, and support by providing advance level of knowledge with the administration, performance tuning, monitoring, and capacity planning for this technology. Recommends, develops, and enforces policies and procedures for maintaining the security and integrity of that technology while ensuring the system meets availability and disaster recovery requirements. Researches and recommends current and future technologies based on feasibility and performance enhancements. Ensures smooth integration with other systems within the M365 environment. Implements medium to small development projects.
Designs, implements, and supports technologies within the Microsoft 365 Platform.
Ensures integrity, security, stability, and recoverability of those technologies.
Provides advanced technical support and research.
Provides training and guidance to team members and end-users regarding Microsoft 365 technologies.
Provides subject matter expertise on various Microsoft 365 technologies; including but not limited to Exchange Online, SharePoint Online, OneDrive for Business, Teams, Teams Voice, and Azure AD.
Stays current with new features and capabilities of Microsoft 365 and provides recommendations for adoption.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
ADMINISTRATION (ADVANCED): Demonstrates high levels of expertise in applying the skill in challenging and complex situations within a particular M365 Technology. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers products and services using the skill in a creative and imaginative manner while setting a standard for others. Actively participates in outside professional organizations and forums.
CONFIGURATION MANAGEMENT (INTERMEDIATE): Demonstrates strong and consistent configuration management. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering services using configuration tools with minimal support and direction from others. Assists with the installation and implementation of configuration management tools. Manages changes made to hardware, software, firmware, documentation, test, test fixtures and test documentation throughout the development and operational life of the M365 technologies. Participates in the development of the Company's configuration management plan.
INSTALLATION AND UPGRADE (INTERMEDIATE): Has the ability to install software using vendor-supplied and company-developed procedures. Demonstrates the ability to use core utility programs in the installation and maintenance of systems. Demonstrates the ability to analyze and resolve problems that may arise during a software installation. Demonstrates the ability to create and use utility programs to facilitate software installations.
MONITORING AND TUNING (ADVANCED): Demonstrates high levels of expertise in applying performance metrics in challenging and complex situations regarding performance problems. Able to interpret performance information and make recommendations. Will be the lead role in highly pressurized situations when there is a need to achieve results and research metrics in new areas for potential use. Plans performance and stress tests.
SECURITY (INTERMEDIATE): Has strong knowledge of the M365 security components and is able to describe Microsoft's security best practices to users and management. Demonstrates mastery of security in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering security products and services without requiring support and instruction from others.
5+ years relevant experience with M365 environment
Microsoft M365 certifications
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Relevant Work Experience
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.