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Headwaters Foundation

Missoula, Montana

Behavioral Health Services - 12th Avenue

Yakima, Washington

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Supervisor Customer Service
JOB SUMMARY The Customer Service Supervisor provides supervisory help to the front-end contact center operations. This position supervises team members primarily accountable for responding to phone, email and other electronic requests and inquiries, to ensure the highest quality level of customer satisfaction and resolution.ESSENTIAL FUNCTIONS OF THE ROLESupervises the daily customer service activities: prepares and directs schedules, monitors attendance of team members, and schedules breaks and shifts as necessary.Monitors all outbound and inbound activities of the team according to performance standard goals. Improves quality results by evaluating processes and recommending changes. Coordinates and enforcin


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