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Wallowa Memorial Hospital and Medical Clinics

Enterprise, Oregon

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H&H Leadership Solutions

Holyoke, Colorado

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H&H Leadership Solutions

Wolf Point, Montana

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H&H Leadership Solutions

Edgerton, Wisconsin

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PIH Health

Downey, California

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Palestine Regional Medical Center

Palestine, Texas

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Baylor Scott & White Health

College Station, Texas

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CHRISTUS Health

Irving, Texas

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CHRISTUS Health

Irving, Texas

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BJC HealthCare

Farmington, Missouri

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Labcorp

Bel Air, Maryland

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Labcorp

Southfield, Michigan

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LifeStance Health

Millersville, MD

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LifeStance Health

Manchester, NH

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Atlantic Health System

Morristown, New Jersey

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AdventHealth

Altamonte Springs, Florida

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Baylor Scott & White Health

Waxahachie, Texas

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Baylor Scott & White Health

Irving, Texas

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Baylor Scott & White Health

Temple, Texas

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Baylor Scott & White Health

Frisco, Texas

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Vanderbilt Health

Nashville, Tennessee

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Vanderbilt Health

Nashville, Tennessee

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CHRISTUS Health

Alamogordo, New Mexico

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Customer Service Advocate II
JOB SUMMARY:The Customer Service Advocate II is a position within the Community Health ChoiceCustomer Service Center that is primarily responsible for, but not limited to responding to incoming hotline inquiries as they relate to benefits and eligibility verification, claim status (with the ability to identify if a claim requires reconsideration), authorization status, and complaints, accurate documentation recording of all calls; effective follow-up of calls, as required; and proper electronic routing with effective documentation skills while maintaining confidentiality per HIPAA guidelines.JOB SPECIFICATIONS AND CORE COMPETENCIESEssential Functions40%


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