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Department

Job Summary

Under general supervision, protects the financial standing of the hospital by making financial arrangements for patients without insurance or with inadequate insurance coverage. Collects required deposits from patients and guardians. Assists patients in obtaining financial sponsorship from outside agencies and charitable programs when financial need is indicated. Coordinates acceptable payment plans with Patient Accounting and Physician Billing

Essential Functions:

• Interviews self pay and discount program patients to determine financial ability. (15%)
• Interacts with patients regarding problem situations such as legal action, motor vehicle related accounts, identity questions, insurance coverage and prior bad debt accounts. (15%)
• Negotiates payment arrangements and follow-up collections. (15%)
• Collects co-payments, point-of-service payments and other payments, issue receipts and balances cash drawers. (15%)
• Generates financial assessment reports for Patient Access Director. (15%)
• Provides customer service to patients and co-workers. (5%)
• Documents or updates patient demographic information. (5%)
• Gathers statistical data. (5%)
• Counsels patients who cannot pay and/or refers to appropriate agency for assistance. (5%)
• Reviews prior outstanding balances and collects co-pays and deposits (5%)
• Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications. (0%)
• Adheres to, complies with and demonstrates support for the mission and values of Denver Health. Supports and adheres to the Denver Health Dozen. (0%)
• Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care. (0%)
• Has regular and predictable attendance. (0%)

Education:

• No High School Diploma and/or No GED required

Work Experience:

• Typically, two years in a hospital/medical office setting preferred
• Relevant experience in a customer-service business, with the ability to relate to a diverse patient population

Licenses:
Knowledge, Skills and Abilities:

• Bilingual skills are preferred.
• Knowledge of PC applications (Windows) with an emphasis on Excel and/or healthcare applications.
• Ability to complete 25 wpm typing.
• Ability to prioritize and perform a multitude of duties is required.
• Excellent telephone skills and critical analytical thinking skills, with an emphasis on customer service.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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