Job SummaryThe IT ITSM Operations Corp Office team is focused on the administration and development of the ServiceNow Platform. ServiceNow currently handles Incident Mgt, Change Mgt, Request Mgt, Knowledge Mgt, Problem Mgt, Vulnerability Response, Integrated Risk Mgt, Business Continuity Mgt and Third Part Risk Mgt. Current and upcoming initiatives include implementing Enterprise Architecture, Employee Center, Automated Testing Framework, Platform Analytics and a variety of AI capabilities. Additional roadmap items include Major Incident Mgt, SAM Pro, EMR Help, Integration Hub, ITOM Visibility, and HAM Pro. The Service Management Platform Architect is responsible for architectural design and implementing scalable, secure, and high-performing platform architectures and solutions t