Join our team as a full-time, EMS 911 Operator in Tyler, TX. 

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better 

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 

Get to Know Your Team: 

• UT Health East Texas EMS/AIR 1 has more than 50 ambulances, three active helicopters and one helicopter in reserve strategically located across the region and emergency teams provide rapid access to care.

Responsible for receiving request for ambulance service by telephone as per established medical protocols, policies, and procedures. Effectively communicates with internal and external customers.

Job Requirements:

• High School Diploma or General Education Degree (GED)
• Emergency Medical Dispatch (Paid Certification Training provided by UT Health) - must obtain within 60 days of hire.
• Type with reasonable accuracy.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals, ability to write routine reports and correspondence, and to speak effectively over the phone and to employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Accurate and compliant use of MPDS EMD protocols after training received.
• Skills to apply EMD protocols over the telephone after receiving paid training.

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About Ardent Health

At Ardent Health, everything we do starts with people—including you. As a national healthcare provider, we’re united by a shared purpose: caring for our patients, our communities, and one another. When you join Ardent, you’re part of a team that’s making healthcare more accessible, compassionate, and easy to navigate. What makes Ardent different is where and how we work. Our hospitals and clinics are rooted in thriving mid-size communities across Idaho, Kansas, New Jersey, New Mexico, Oklahoma, and Texas—offering a high-quality, more affordable lifestyle without sacrificing career opportunity. Here, you can build a meaningful career while enjoying more balance, flexibility, and connection to your community. You’ll be supported by the strength of a national organization—with 30 hospitals, 280 sites of care, and 24,000+ team members—while having the autonomy to make a real impact locally. Whether you’re growing your skills, exploring new roles, or advancing your career, Ardent gives you the resources and flexibility to succeed. At Ardent, your work matters—and so does your life outside of it. We have opportunities across Ardent's affiliate health systems, including: BSA Hea...lth System in TX Hillcrest Healthcare System in OK Lovelace Health System in NM Mountainside Medical Center in NJ Portneuf Health in ID Pascack Valley Medical Center in NJ Seton Medical Center Harker Heights in TX UT Health East Texas in TX The University of Kansas Health System St. Francis Campus in KS

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Connections working at Ardent Health