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Trinity Health

Waterloo, Iowa

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Trinity Health

Mason City, Iowa

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MultiCare Health System

Tacoma, Washington

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Baylor Scott & White Health

Killeen, Texas

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Vanderbilt Health

Nashville, Tennessee

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Veterans Affairs, Veterans Health Administration

Hancock, Michigan, Michigan

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St. Luke’s University Health Network

Orwigsburg, Pennsylvania

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Marshfield Clinic Health System

Beaver Dam, Wisconsin

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Providence

Santa Monica, California

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Nemours

Wilmington, Delaware

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Summit Health

Bend, Oregon

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Sonic Healthcare USA

Rye Brook, New York

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Coral Springs, FL, USA

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CHRISTUS Health

Santa Fe, New Mexico

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WMCHealth

Valhalla, New York

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Trinity Health

Oelwein, Iowa

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Trinity Health

Hampton, Iowa

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MultiCare Health System

Spokane, Washington

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Baylor Scott & White Health

Dallas, Texas

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Baylor Scott & White Health

Dallas, Texas

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BJC HealthCare

Saint Louis, Missouri

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Duke University Health System

Durham, North Carolina

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Duke University Health System

Durham, North Carolina

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Optum

Mansfield, Ohio

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Customer Service Advocate I
JOB SUMMARY: Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Member's calls related to inquiries, questions and concerns in all areas including enrollment, benefit interpretation and eligibility for medical care. Serving assistance to one/maximum two Lines of Business. Maintains confidentiality per HIPAA guidelines..JOB SPECIFICATIONS AND CORE COMPETENCIESEssential Functions40% Call Handling: Answer and document Member?s calls related to inquiries, questions and concerns in all areas including eligibility and status of claims and authorizations. Specifically, have the knowledge and acumen to accurately and conc


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