Career Center

Company Overview

At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. We're treating cancer, one patient at a time. Join us and make a difference every day.

In compliance with applicable New York and New Jersey State regulatory authorities, COVID-19 vaccination (2 doses of either the Pfizer or Moderna vaccine or one dose of the Johnson & Johnson vaccine) is mandatory for all MSK employees, contingent workers, and volunteers. Exceptions are permitted for those employees who request and receive an approved medical or fully remote exemption.

*Staff working at a MSK New Jersey location must be up to date with COVID-19 vaccination, which includes having completed the primary COVID-19 vaccination series and booster once eligible as mandated by New Jersey State. All New Jersey staff not yet eligible for a booster must receive a booster within 3 weeks of becoming eligible as a condition of continued employment at MSK.

Note: Individuals are eligible to receive a COVID-19 booster five months after receiving the second dose of either the Pfizer or Moderna vaccine or two months after the J&J vaccine.

Job Description

We Are:

We are seeking a Technology Services Specialist I will work with the team to implement and maintain software, hardware, and network connectivity throughout the Koch building. You will provide hands on support on all software applications and hardware; generate system reports; solve computer issues and determine source and advise on appropriate action.

You Will:

• Implementation of software and efficiency tools, setup, diagnostics, repair, and overall usability of the customer computer system.
• Provide technical service and support onsite locations
• Manage installation, repair, maintenance
• Diagnose errors or technical problems and determine accurate solutions
• Respond to staff questions in person, phone, email on all organization supported technology systems.
• Document resolutions and configurations for future reference.
• Immediately report any problems or unusual occurrences to supervisor.

You Have:

• Minimum 3 years of experience in supporting and configuring Windows based hardware, printers, tablets, scanners and mobile phones
• 3+years of experience is supporting and configuring Windows desktop operating systems, office efficiency applications and other software platforms.
• Hands on experience with Cisco Phones and Unifier
• Solid grasp of computer networking, associated hardware and software
• Must be able to work in a team-focused environment to accomplish goals and tasks.
• Good communication and interpersonal skills.
• Use a servicing ticket system such as Remedy, or ServiceNow

You Need:

• CompTIA A+ Certification is required
• Certifications in Microsoft and/or MAC O/S a plus
• This position is a 24/7, potential hires will/might need to work overtime on special projects, coverage, storm support etc.

Benefits

Competitive compensation packages | Sick Time |Generous Vacation+ 12 holidays to recharge & refuel| Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care|403b Retirement Savings Plan Match|Tuition Reimbursement |Parental Leave & Adoption Assistance |Commuter Spending Account |Fitness Discounts &Wellness Program | Resource Networks| Life Insurance & Disability | Remote Flexibility

We believe in communication, openness, and thinking beyond your 8-hour day @ MSK. It's important to us that you have a sense of impact, community, and work/life balance to be and feel your best.

#LI-Onsite

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.