Family Support Specialist - Organ Donation for Transplant
Location: Bellevue, Washington
Type: Full Time
Salary: $77,551.00 - $112,480.00
Licensed Professional Counselor
Mental Health/Social Services
Hospital, Public and Private
This position is eligible for additional compensation to the base pay rate, in the form of Extra Call Pay, Extra Call Worked, and Holiday Stipend Pay.
2 openings available.
Internal Number: 1234
As a critical part of the organ donation for transplant process, the Family Support Specialist (FSS) is LifeCenter Northwest’s expert on assessment, intervention, and communication with families experiencing crisis and loss. The FSS works with LifeCenter teammates and hospital care teams to determine an appropriate time to introduce organ donation to a patient’s legal next of kin. The FSS leads the donation conversation, focused on providing a supportive experience while advocating for the gift of organ donation. The FSS may continue to provide support to a donor family throughout the donation process, including completing authorization paperwork, health questionnaire, memory making, and being present during end-of-life.
Experience that translates well into this role: The Organ Procurement Industry is unique, but generally we find that people with experience in the following industries can be successful in this position: Licensed Clinical Social Worker (LICSW)Medical Social Worker, Clinical Psychologist, Crisis Social Worker or Crisis Specialist, Crisis Therapist, Victim Advocacy, mental health professional, or related field
The FSS offers professional development opportunities and extensive and fully paid training. You will learn:
In-depth information on the process of organ donation for transplant
How to navigate working in critical care settings as a member of the donation team
How the donor registry works, and what it means when someone is a registered donor
Best practice techniques for leading donation conversations
What you will do
Work 12 12-hour on-call shifts per month
Provide rapid on-site response to hospitals throughout our service area
Work with families experiencing acute grief, crisis and trauma
Educate a potential donor’s Next-of-Kin (NOK) about donation options, including informing NOK about donor designation (registry)
Travel by personal automobile, commercial or chartered aircraft throughout LifeCenter’s donation service area which includes Alaska, Montana, Northern Idaho, and Washington
Complete authorization paperwork with a patient’s NOK, disclosing and reviewing the donation process
Conduct a medical and social history questionnaire related to the donor with an appropriate, knowledgeable party
Ensure effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies, and other LifeCenter staff
Work alongside LifeCenter and hospital staff to ensure families are provided with support and resources related to loss, grief, and trauma
Participate in meetings, training, and professional performance reviews outside of work shifts
Benefits and Compensation
LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in supplemental life insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP), a membership to BurnAlong Wellness Platform, and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) with an additional Extended Illness Bank of hours that accrues up to 48 hours annually, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at www.lcnw.org/careers.
This position is eligible for additional compensation to the base pay rate, in the form of Extra Call Pay, Extra Call Worked, and Holiday Stipend Pay
The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.
What you need
Master’s degree required in Social Work, mental health, or related field; licensure preferred, two or more years of relevant industry experience may be considered as a substitute for a Master’s degree.
2 years experience in clinical assessment, intervention, crisis response, or trauma
The ability to fulfill the on-call schedule and travel requirements
Proof of COVID-19 vaccination and booster, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted
Who we want:
Someone who shares our values:Integrity, Collaboration, Service, and Courage
Spanish/ English Bilingual
Experience working with patients or families in a hospital or critical care setting
Experience working with patients or families at end-of-life
Previous work experience with organ donation/organ procurement organization
Our Mission: Working together to save lives through organ and tissue donation
We are working toward a future where no one dies on the organ transplant waiting list, high-quality tissue grafts are available to all in need, every donor and donor family is honored, and all employees are inspired and empowered to realize their highest potential in service of our mission. These are the values that drive us: