The IS Operations Consultant provides consulting, planning, and operational support for technology initiatives across the organization. This is a Dallas-based hybrid role supporting our Identity Access Management (IAM) team within Cybersecurity and is a strong entry-level opportunity for someone looking to grow in information systems, cybersecurity operations, and business process support.

This role will contribute to demand planning, support requirements gathering and story development, assist with process improvement efforts, and help support strategic and operational initiatives. Working closely with cybersecurity, technical teams, and business partners, this position helps develop and implement effective business and technical solutions.

Essential Functions of the Role

• Support the Identity Access Management (IAM) team with operational and strategic initiatives related to cybersecurity and access management.
• Assist with demand planning, gathering requirements, documenting user stories, and supporting project and operational priorities.
• Analyze current systems, processes, and procedures to help identify opportunities for improvement and support recommended solutions.
• Provide analytical and consultative support to business and technical teams to support operational and technology-related decisions.
• Participate in planning and design meetings to help identify business needs and support solution development.
• Support change management activities, implementation planning, and project coordination aligned with organizational initiatives.
• Help identify process improvement opportunities that increase efficiency and support operational goals.
• Participate in testing activities, including documentation, test planning support, and issue tracking as needed.
• Support development and implementation of standard processes and operational improvement efforts.
• Collaborate with cybersecurity, technical teams, business stakeholders, and vendors on assigned initiatives and projects.
• Assist with reporting, documentation, and recommendations supporting resource planning and operational needs.
• Maintain knowledge of current technology, process improvement practices, and organizational tools.

Key Success Factors

• Knowledge of business workflows, process improvement, and information systems concepts.
• Interest or exposure to Identity Access Management (IAM) or cybersecurity operations preferred.
• Familiarity with demand planning, requirements gathering, or user story development preferred.
• Basic understanding of project management and change management principles.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to learn quickly, manage priorities, and work independently with guidance as needed.
• Strong communication and collaboration skills with the ability to work across teams and departments.
• Detail-oriented with an interest in technology, operations, and continuous improvement.
• Experience in information systems, business analysis, operations, or related internship/entry-level work preferred.
• Exposure to cybersecurity, IAM, project support, or process improvement is a plus.
• Experience with technical documentation, reporting tools, or systems support preferred.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years Experience

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

Connections working at Baylor Scott & White Health