Collaborates with team members and leadership to design, maintain, and improve WakeMed's enterprise solutions, including on premises and cloud-hosted systems. Technologies supported by this role may include directory services, enterprise messaging and collaboration platforms, automation, single-sign-on, application delivery and remote access, and the Epic backend (client systems). Current supported technologies include Microsoft 365 (Exchange, SharePoint, Teams), Epic, Microsoft Active Directory and ADFS, Citrix Virtual Apps and Desktop, Imprivata SSO, PowerShell. The Senior Systems Engineer is a technical expert in several areas of responsibility and a strong team player. The role works with little supervision. Job duties and requirements including acting as a subject matter expert (SME) for several areas by proactively managing a technology to meet WakeMed's requirements and providing guidance and mentorship to peers. Architect complex systems, ensuring they integrate well into our existing IT landscape, propose, design, implement, maintain, update, support, troubleshoot, and document solutions and technologies, provide technical coaching and mentoring to other team members, and occasionally prepare and conduct internal training sessions, proactively improve processes and reduce manual effort via optimization, automation, and scripting, with a focus on authoring and maintaining complex scripts, forecast future system needs, optimizing system performance to maintain efficiency and scalability, make sure technologies are setup and operated reliably, efficiently, and securely, stay up to date with current and emerging technologies, and proactively propose or implement new ways to improve our service and environment, provide 2nd and 3rd tier support and participate in an on-call rotation, take a lead role to work with staff members, vendors, and others to resolve issues and assist system setups and implementations, manage and lead internal projects, provide input to roadmaps and budget planning. Requires expert-level knowledge and hands-on experience in several of the technologies listed above. Proven hands-on experience architecting, designing, and operations systems and infrastructures required. Scripting skills (PowerShell, Python) required.

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

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About WakeMed Health & Hospitals

At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.

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